🔄 Return & Refund Policy

Last Updated: November 28, 2025 at 6:27 PM

At Skinure, customer satisfaction is our top priority.
If something goes wrong with your order, we are here to help you quickly and professionally.

1. Eligibility for Return or Exchange

You can request a return or exchange within 7 days of receiving your order if:

  • The product is unused

  • The product is in its original condition

  • All packaging, accessories, and tags are intact

  • You received a wrong, damaged, or defective item

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened:

  • Perfumes (if seal is broken)

  • Skincare or cosmetic products

  • Worn clothing

  • Used items

  • Sale items (unless defective)

If the product arrives damaged or incorrect, it can still be exchanged.

3. Return Process

To start your return, simply follow these steps:

  1. Contact us via WhatsApp, Email, or Instagram/Facebook

  2. Share your order number

  3. Provide clear pictures or video of the product you received

  4. Our team will verify your request within 24 hours

After approval:

  • You will return the item using our courier partner

  • After inspection, a replacement or refund (if applicable) will be processed

4. Exchange Policy

You can exchange a product for:

  • A different size

  • A different variant

  • A replacement if the product is defective

No exchange will be offered if the item is used, damaged by customer, or missing packaging.

5. Refund Policy

Refunds are applicable only when:

  • The product is not available in stock for replacement

  • You received a damaged or faulty product

  • The product was not delivered due to our error

Refunds will be processed through:

  • Bank Transfer, or

  • EasyPaisa/JazzCash

Refunds typically take 3–5 working days after approval.

Cash on Delivery (COD) shipping fees are non-refundable.

6. Order Cancellation

You can cancel your order before shipment without charges.
Once the parcel is dispatched, cancellation is not possible.

7. Wrong Address or No Response

If the order cannot be delivered because of:

  • Wrong/incomplete address

  • No answer on phone

  • Customer refusal

Reshipment charges may apply.

8. Contact Us

For return or exchange help, contact us anytime:

Email: khanfazilmuneeb@gmail.com
Phone/WhatsApp: 03072492753
Address: 177 J Garden Town multan, Multan 66000, Pakistan